Terms and conditions
The www.skinguru.ro service is offered by S.C. PIRIOS CO S.R.L. based in Str. Head. Petre Misca, no.9, Sector 5, Bucharest, registered in the Trade Register under no. J40 / 9169/2021, having Unique Registration Code 44332877, hereinafter referred to as the company.
I. GENERAL DEFINITIONS
CONTENT has the following definition:
-all information on www.skinguru.ro that can be visited, viewed or otherwise accessed by using digital equipment;
-the content of any newsletter or e-mail sent to its USERS or CUSTOMERS by PIRIOS CO by electronic means and / or any other available means of communication;
-any information communicated by any means by an employee of S.C. PIRIOS CO S.R.L. OF THE USER or CUSTOMER, according to the contact information, specified or not by him;
-information related to the products and / or prices practiced by PIRIOS CO in a certain period;
-information related to the products and / or prices practiced by a third party with which PIRIOS CO has concluded partnership contracts, in a certain period;
-data regarding PIRIOS CO, or other privileged data thereof
SERVICE – the electronic commerce service conducted exclusively on the available public portions of the SITE, in the sense of granting the CUSTOMER the possibility to contract products using exclusively electronic means, including other means of distance communication (i.e. by telephone).
USER – The natural or legal person of public or private law who has or obtains access to the CONTENT, through any means of communication (electronic, telephone, etc.) or based on an agreement of use between PIRIOS CO and him.
ACCOUNT – the set consisting of an e-mail address and a password that allow a single USER access to restricted areas of the SITE through which access to the SERVICE is made.
CLIENT – The natural or legal person of public or private law who has or obtains access to the CONTENT and SERVICE, by any means (electronic, telephone, etc.) or based on an agreement of use between PIRIOS CO and him, or the natural or legal person benefit from the products offered by PIRIOS CO and purchased by it by using the SERVICE
DOCUMENT – these Terms and Conditions
NEWSLETTER – the means of periodic information, exclusively electronic, on the products, and / or promotions carried out by PIRIOS CO during a certain period, without any commitment on the part of PIRIOS CO with reference to the information contained therein.
TRANSACTION – collection or reimbursement of an amount resulting from the sale of a product by PIRIOS CO to the Customer regardless of the delivery method.
REMOTE CONTRACT – according to the definition contained in O.G. 34/2014 art. 2
1. The service
This Document establishes the terms and conditions of use of the site / content / service by the user or customer, if he does not have another valid use agreement, concluded between PIRIOS CO and him.
1.1. The use, including but not limited to accessing, visiting and viewing, the content / service, implies the adherence of the user or the client to the present terms and conditions unless the respective content does not have distinctly formulated conditions of use.
1.2. Access to the service is made exclusively by accessing the public site www.skinguru.ro
1.3. By using the site / content / service, the User or Customer is solely responsible for all activities arising from its use. It is also responsible for any material, intellectual or electronic damages or of any other nature caused to the site, content, service, PIRIOS CO or any third party with which PIRIOS CO has concluded contracts, in accordance with the Romanian legislation in force.
1.4. If the User or the Client does not agree and / or does not accept and / or revokes the acceptance given for the document:
– It renounces: access to the service, other services offered by PIRIOS CO through the site, receiving newsletters and / or communications from PIRIOS CO of any kind (electronic, telephone, etc.), without any subsequent guarantee from PIRIOS CO.
– PIRIOS CO will delete all data referring to it from its database, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other.
1.5. The Client / User may at any time reconsider his decision to agree and / or accept the document, in the form in which it will be available at that time.
1.6. In order to exercise the right provided in art. 1.4, he may contact PIRIOS CO, or use the links in the content received from PIRIOS CO for this purpose.
1.7. The Client cannot revoke the agreement expressed in favor of the document during the performance of a Contract, or until the moment when he will not pay the equivalent value of all the contracts not honored towards PIRIOS CO.
2.1.All content, including but not limited to still images, dynamic images, text and / or multimedia content presented on the site are the intellectual property of PIRIOS CO or third parties, in which case the content may be followed by the original title and / or any other note required by the rightful owner of the respective content, for which PIRIOS CO holds the license to use and / or publish.
2.2. The User or the Client is not allowed to copy, transfer, modify and / or otherwise alter, use, link to, expose, include any content in any context other than the original intended by PIRIOS CO, include any content outside the site www.skinguru. ro, the removal of the signs that signify the copyright of PIRIOS CO over the content as well as the participation in the transfer, sale, distribution of some materials made by reproducing, modifying or displaying the content, except with the express consent of PIRIOS CO.
2.3. Any content to which the User or the Client has and / or obtains access by any means, is subject to the document, if the content is not accompanied by a specific and valid use agreement concluded between PIRIOS CO and it, and without any implied or express warranty expressed by PIRIOS CO with reference to that content.
2.4. If PIRIOS CO grants the User or the Customer the right to use in the form described in a separate user agreement, a certain content, to which the User has or obtains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only during the period of its existence or these contents on the site or of the period defined in the agreement, according to the conditions defined in the agreement, if they exist and do not represent a contractual commitment from PIRIOS CO for the respective User, Client or any other third party who has / obtains access to this transferred content, by any means and who could be or is harmed in any way as a result of this content, during or after the expiration of the use agreement.
2.5. No content transmitted to the User or Customer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and / or viewing constitutes a contractual obligation on the part of PIRIOS CO and / or the PIRIOS CO employee who mediated the transfer of content, if any, to that content.
2.6. Any use of the content for purposes other than those expressly permitted by the document or the accompanying User Agreement, if any, is prohibited.3.
3.1. PIRIOS CO publishes on the site the complete and correct identification and contact data of its Client or User.
3.2. By using the contact form or the service present on the site, the User or the Client allows PIRIOS CO to contact him by any available means including electronic means.
3.3. The partial or complete completion of the contact form and its sending does not represent in any way a commitment on the part of PIRIOS CO to contact the User or the Client.
3.4. Accessing the site, using the information presented in it, visiting the pages or sending e-mails or notifications addressed to PIRIOS CO is done electronically, by telephone, or any other means of communication available to the User or Customer and PIRIOS CO, considering so it consents to the receipt of notifications from PIRIOS CO in electronic and / or telephone manner, including communications by e-mail or through announcements on the site.
3.5. PIRIOS CO reserves the right not to respond to all requests of any kind, received by any means of communication (electronic, telephone, etc.).
4.1. Receipt of the newsletter implies the completion of a form by the User or Client and the unconditional acceptance of the document, in case he has not already expressed this agreement.
4.3. The waiver of the receipt of the information bulletin by the User or Client can be made at any time:
– Using the specially designed link in any newsletter received.
– By changing your acceptance to receive the newsletter and using pages from restricted areas, by using the account.
– By contacting PIRIOS CO, in accordance with the contact information, and without any subsequent obligation of any party to the other or without any party being able to claim damages from the other.
4.4. Waiver of receipt of the newsletter does not imply waiver of acceptance of the document.
4.5. PIRIOS CO reserves the right to select the persons to whom it will send the newsletter as well as the right to remove from its database any User or Customer who has previously expressed consent to receive the newsletter, without any subsequent commitment from PIRIOS CO, or any prior notification thereof.
4.6. PIRIOS CO will not include in its newsletters sent to the User or Customer, any other advertising material in the form of content that refers to a third party that is not a partner of PIRIOS CO, at the time of sending the newsletter.
5. Online sales policy
5.1. Access to the service is allowed to any user who owns or creates an account.
5.2. In order to be allowed access to the service, the User will have to accept the provisions of the document.
5.3. PIRIOS CO may limit the customer’s access to the service, depending on his previous behavior.
5.4. It is forbidden to share an account between several clients.
5.5. In the event that such accesses are discovered, PIRIOS CO reserves the right to cancel or suspend the customer’s access to the content or service.
6.1. PIRIOS CO may publish on the site information about products and / or promotions practiced by it or by any other third party with which PIRIOS CO has concluded partnership contracts, within a certain period and within the available stock.
6.2. The products purchased through the service are intended exclusively for the personal use of the Customer.
6.3. PIRIOS CO may limit the ability to purchase products available on the site at a time to one or more customers.
6.4. All prices for the products presented on the site include VAT (19%).
6.5. The invoicing of the purchased products is made exclusively in RON.
6.6. All the information used for the description of the products available on the site (texts / static / dynamic images / multimedia presentations / etc) does not represent a contractual obligation on the part of PIRIOS CO, these being as a presentation.
6.7. In the description of the products PIRIOS CO reserves the right to use other products (accessories / etc) that may not be included in the costs of the respective products.
7. Validity of offers
7.1. PIRIOS CO reserves the right to change the prices charged for the products available on the site without prior notice to the User or Customer.
7.2. The purchase price of the products is the one from the moment of issuing the order, within the available stock.
7.3. The purchase price of the promotional products is the one from the moment of issuing the order, within the limit of the available stock and / or of the promotional period, in case it is defined.
7.4. The purchase price of the products from an issued order cannot be changed at a time after its issuance except with the agreement of the parties.
7.5. The purchase price of the products from an honored contract cannot be changed.
7.6. The customer can give up the products purchased by order, only in the period between the issuance of the order and its transformation into a contract, only if the payment method chosen by him is refundable.
7.7. The customer can give up the products purchased by contract, according to art. 13.
8. Order online
8.1. The customer can place orders for products sold at any time, exclusively on the site.
8.2. By completing the order, the Customer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the order, named in this document and the order issued.
8.3. By completing the order, the Customer agrees that PIRIOS CO may contact him, for the following purposes / situations, by any means available / agreed by PIRIOS CO, depending on the purpose / situation:
– Validation of the availability of products and quantities purchased by the Customer.
– Validation by the Client of the value of the order made, according to art. 8.3.1, and including depending on the situation and other value-added services (i.e. transport, etc.)
– Establishing by mutual agreement the delivery details of the products.
8.4. PIRIOS CO may automatically terminate the order placed by the Customer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other party, in the following cases:
– the data provided by the Client on the site are incomplete or incorrect
– the Client’s activity on the site may and / or cause damages of any kind on the part of PIRIOS CO and / or its partners
– without any justification.
8.5. The customer cannot cancel an order.
8.6. From the moment the Customer validates the value of the order and PIRIOS CO informs the Customer about his validated order, his order becomes a Distance Contract, thus applying the definitions contained in O.G. 34/2014 art. 2, named in this document Contract, to which are attached, but not limited to, these Terms and Conditions.
8.7. The delivery details of the products, including but not limited to the time required for delivery, do not constitute a contractual obligation on the part of PIRIOS CO, without any party being able to claim damages from the other party, in case any party may be or is prejudiced in any way. way from their violation.
8.8. In case a Client modifies his personal data, using the forms available on the site, all the ongoing contracts existing at that moment, keep his data defined / accepted by the Client before the moment of modification.
8.9. The validation of the order and its delivery is done only if:
-Buyer data are complete and correct;
-Products from Buyer’s order are available;
-There are no errors in the system that could generate wrong prices (eg: zero price value / Lei)
9. Telephone order
9.1. The Customer / User may make telephone orders assisted by a PIRIOS CO representative. The terms and conditions mentioned in this DOCUMENT also apply to these telephone orders.
10. Contract and completion
10.1. PIRIOS CO will include in the package sent to the Customer all the necessary documents to certify the purchase of the products by the Customer.
10.2. PIRIOS CO will facilitate the Client’s information on the completion stage of the order.
10.3. The contract to which are added the documents certifying the delivery to the Client of the products contracted by him, by PIRIOS CO, becomes an honored Contract.
11.1. The customer can opt only for one of the transport options of the purchased products, available on the site, at the time of placing the order, regardless of the type of his order.
12. Quality and guarantees
12.1. The quality and conformity of any product or service provided by PIRIOS CO, but acquired after contracting it from a third party, is entirely its responsibility.
12.2. PIRIOS CO does not guarantee the availability in stock of any product available for purchase on the site.
13. Return of products
13.1. The PIRIOS CO customer can return the products purchased through a Contract, in the following situations:
– The product does not comply with the specifications on the site
– Packages that show severe damage
– The products were delivered incorrectly
– Products that have erroneously ordered sizes
– The consumer has the right to unilaterally terminate the distance contract, without penalties and without invoking a reason, within 14 working days from receiving the product. The only costs borne by the consumer are the direct costs of returning the products “according to O.G. 34/2014, for individuals who purchase products from sites, using distance communication techniques, applying the definitions contained in O.G. 34/2014.
13.2. The customer is obliged to notify PIRIOS CO, his intention to return the purchased products, by any means of written communication, within a maximum of 14 working days from receiving the products.
13.3. The PIRIOS CO customer cannot return the products purchased through a Contract, and / or cannot claim any other damages, if the returned product is not in the same condition in which it was delivered (the product is used, has no all intact labels and accompanying documents). Considering the specificity of the commercialized products, respectively cosmetic products, the products that have been used or unsealed by the consumer cannot be accepted on return for reasons of health protection or for reasons of hygiene.
13.4. In case of refund of the value of the product, this will be done within 14 days from the confirmation of the return. PIRIOS CO reimburses the amounts mentioned using the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to another payment method and provided that it is not the consumer’s responsibility to pay commissions in following the refund. PIRIOS CO is not obliged to reimburse the additional costs if the consumer has explicitly chosen a different type of delivery than the standard delivery offered by PIRIOS CO. Unless PIRIOS CO has offered to recover the products itself, in the case of sales contracts, PIRIOS CO may defer reimbursement until the date of receipt of the products which were the subject of the sale or until receipt of proof from the consumer that sent the products to PIRIOS CO, taking into account the nearest date. The deadline is met if the products are returned by the consumer before the expiration of the 14-day period.
13.5. The equivalent value of the additional services, including but not limited to the transport of the products, paid by the customer for the return of the products, is not refundable.
13.6. Prizes in the form of vouchers, or PIRIOS CO products, won following competitions held by PIRIOS CO, are not refundable. The only exceptions are products identified as non-compliant (manufacturing defect), or products sent incorrectly compared to those requested by the winner.
13.7. In all cases, the return / re-shipping costs will be borne by the customer.
13.8. When the consumer exercises his right of withdrawal after sending the application in accordance with art. 7 para. (3) or with art. 8 para. (8) of O.G. 34/2014, the consumer pays to PIRIOS CO an amount proportional to what was provided until the moment when the consumer informed PIRIOS CO about the exercise of the right of withdrawal, in relation to the total coverage of the contract. The proportional amount to be paid to PIRIOS CO by the consumer is calculated on the basis of the total price agreed in the contract.
14. SPAM fraud
14.1. PIRIOS CO does not request from its Customers or Users by any means of communication (e-mail / telephone / SMS / etc) information regarding confidential data, bank accounts / cards or personal passwords.
14.2. Exception from art. 14.1 make only the Clients legal entities, in the sense of obtaining by PIRIOS CO the account number, respectively of the Client’s bank, in whose name an order will be invoiced.
14.3. The Client / User assumes full responsibility for the disclosure of a third party of his confidential data.
14.4. PIRIOS CO declines any responsibility, in the situation in which a User / Client would be / is prejudiced in any form by a third party that would claim that it is / represents the interests of PIRIOS CO.
14.5. The Customer or the User will inform PIRIOS CO about such attempts, using the contact data.
14.6. PIRIOS CO does not promote SPAM.
14.7. Any user / client who has explicitly provided his / her email address on the site can choose to delete it.
14.8. The communications made by PIRIOS CO by electronic means of distance communication (i.e. e-mail) contain the complete and compliant identification data of the sender or links to them, at the date of transmission of the content.
14.9. The following purposes have been achieved or will not be considered an attempt to defraud the site / content and / or PIRIOS CO and criminal investigation will be initiated against the person or persons who tried to achieve this purpose. (hate):
– to access the data of any type of another user / Client by using an account or by any other method.
– to alter or otherwise modify the content of the site or the Content sent by any method by PIRIOS CO to the User / Customer
– to affect the performance of the server / servers on which the site runs
– to access or disclose to any third party who does not have the necessary legal authority, the content sent by any means by PIRIOS CO to the User / Customer when he is not the legitimate recipient of the content.
15. Limitation of liability
15.1. PIRIOS CO cannot be held responsible to any natural or legal person who uses or relies on the content.
15.2. PIRIOS CO cannot be held responsible for any kind of damage (direct, indirect, accidental or not / etc) resulting from the use or inability to use the information type content presented or not on the site or for any type of errors or omissions in presenting the content that can lead to any kind of loss.
15.3. If a User / Customer considers that Content posted by any means by PIRIOS CO, infringes copyright or any other rights, he may contact for details PIRIOS CO, according to the contact details, so that PIRIOS CO can make an informed decision.
15.4. PIRIOS CO does not guarantee the user or customer access to the site or the service and does not give him the right to download or modify the content partially and / or in full, to reproduce the content in part or in full, to copy or exploit any content in any other way, or to transfer to any third party any content over which it has and / or has obtained access, based on an agreement of use, without the prior written consent of PIRIOS CO.
15.5. PIRIOS CO is not responsible for the content, quality or nature of other sites that are reached through content links, regardless of the nature of these links. For those sites, the responsibility lies entirely with their owners.
15.6. PIRIOS CO is exonerated from any guilt in the case of using the sites and / or the content transmitted to the User or Client by any means (electronic, telephone, etc.), through the sites, e-mail or an employee of PIRIOS CO, then when such use of the Content may or may cause damage of any kind to the User, Customer and / or any third party involved in this transfer of Content.
15.7. PIRIOS CO does not offer any direct or indirect guarantees such as:
– the service will be according to the client’s requirements
– the service will be uninterrupted, safe or error free of any kind
– the products / services obtained free of charge or for a fee through the service will correspond to the client’s requirements or expectations
15.8. The operators, administrators and / or owners of the site are in no way responsible for their relationships or consequences resulting from, but not limited to, acquisitions, special offers, promotions, promotions, or any other type of relationship / connection / transaction / collaboration / etc. which may occur between the client or user and any of those who promote themselves directly or indirectly through the site.
16. Force majeure and fortuitous event
16.1. Except in cases not expressly provided otherwise, none of the parts of a contract entered into, which is still in progress, shall be liable for the failure to perform on time and / or properly, in whole or in part, any of the obligations that it is incumbent on them under the contract, if the non-execution of the respective obligation was caused by an event of force majeure.
16.2. The party or the legal representative of the party invoking the above-mentioned event is obliged to inform the other, immediately and completely, of its occurrence and to take any measures available to it in order to limit the consequences of that event.
16.3. The party or legal representative of the party invoking the above-mentioned event is exempted from this obligation only if the event prevents it from carrying it out.
16.4. If within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without any of them being able to claim the other damages.
16.5. The party invoking the force majeure event must prove the impossibility of executing the obligations within 30 days from the date of the event but within the limits of art.
17.1. By using / visiting / viewing / etc the sites and / or any content sent by PIRIOS CO to the User / Customer by accessing and / or sending by any means (electronic, telephone, etc.), he agrees at least with the present ” Terms and conditions of use”.
17.2. Any dispute regarding these “Terms and Conditions” that may arise between the User / Customer and PIRIOS CO will be settled amicably.
17.3. PIRIOS CO is not liable for any loss, costs, lawsuits, claims, expenses or other liabilities, if they are directly caused by non-compliance with the Terms and Conditions.
17.4. Any dispute of any kind that may arise between the User and PIRIOS CO or its partners will be settled amicably. If this is not possible, the conflict will be resolved in court, in accordance with the Romanian laws in force.
17.5. If any of the above clauses is found to be void or invalid, regardless of the cause, this clause will not affect the validity of the other clauses.
17.6. This document has been drafted and will be interpreted in accordance with Romanian law.
18. Final provisions
18.1. PIRIOS CO reserves the right to make any changes to these provisions, as well as any changes to the site / its structure / service, including changes that may affect the site and / or any content without prior notice to the User or Customer .
18.2. PIRIOS CO cannot be held responsible for any errors on the site for any reason, including changes, settings, etc., which are not made by the site administrator.
18.3. PIRIOS CO reserves the right to insert advertising banners of any nature and / or links on any page of the site, in compliance with the legislation in force. Exceptions are the pages in which the partner companies or their offers are presented and where banners of a competitive nature will not be introduced.
PIRIOS CO collects personal data and special data (CNP), on its pages, only with the voluntary consent of the user or customer, for the following purposes:
-validation, shipping and invoicing of orders to it;
-resolving cancellations or problems of any kind related to an order or a contract, to the products purchased by it;
-to ensure its access to the services offered;
-sending periodic newsletters (newsletters), in exclusively electronic format;
-contacting him, at his voluntary request;
-contacting him, in matters of Customer Relations;
PIRIOS CO may inadvertently collect other data (IP address, time of visit, place of access, name and version of internet browser, operating system, including other parameters) provided by the internet browser through which access to the site is made. and may be used by PIRIOS CO to improve the services offered to its Customers or Users, or for statistical purposes.
The customer has the right to object to the collection of his personal data and to request their deletion, thus revoking his consent for the document, and thus waiving any implied rights specified therein and without any subsequent obligation of any party to the other or without either party can claim damages from the other.
Using the forms available on the site, the Customer or the User has the right to modify the data that he initially declared to reflect any change that has occurred, if any.
PIRIOS CO undertakes that the data collected by the Client / User be used only in accordance with the stated purposes and not to make public, sell, rent, license, transfer, etc. the database containing information regarding the personal or special data of the User / Client of any third party not involved in the fulfillment of the declared purposes. The exception is the situation in which the transfer / access / viewing / etc is required by the competent bodies in the cases provided by the regulations in force at the date of the event.
PIRIOS CO guarantees that the personal data of a User, collected through the contact form, will be used only until the solution of the problem communicated by him, after which they will become data of an exclusively statistical nature. PIRIOS CO is not responsible for failures that may jeopardize the security of the server on which the database containing this data is hosted.
INFORMATION NOTE REGARDING THE PROTECTION OF PERSONAL DATA
According to the requirements of Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data, amended and supplemented and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, our site managed by SC PIRIOS CO SRL, has the obligation to manage safely and only for the specified purposes, the personal data we provide provide about yourself, a family member or another person. The purpose of data collection is their use in order to invoice the ordered products.
You are obliged to provide the data, which are necessary to create the invoice for the ordered products. Your refusal causes the order to be canceled.
The registered information is intended for use by the operator for the purpose of delivering the products and is communicated only by you.
According to Law no. 677/2001, you benefit from the right of access, of intervention on the data, the right not to be subjected to an individual decision and the right to go to court. At the same time, you have the right to oppose the processing of personal data concerning you and to request the deletion of data. If any of the information about you is incorrect, please let us know as soon as possible. To exercise these rights, you can address a written request, dated and signed to the Complaints Department, at the e-mail address contact [@] skinguru.ro. You also have the right to go to court.